COMPLAINTS & INCIDENT REPORTING
COMPLAINTS & INCIDENT REPORTING
LiteHaus International is committed to continually improving the service we provide by welcoming feedback from customers and our community.
Any person or organisation using our services or affected by our operations has the right to lodge a complaint. We value your feedback and commit to resolving issues quickly, fairly, efficiently and with courtesy. Your rights to confidentiality, access, equity, and transparency shall be maintained throughout the complaints handing process.
Equally, LiteHaus International is committed to the protection and promotion of the rights of children and vulnerable people as well as the prevention of sexual exploitation, harassment and abuse. All personnel, contractors and consultants, and partner organisations, must inform LiteHaus International when they have a reasonable belief that a child has been harmed or is at risk of harm.
Concerns and incidents that must be raised include:
- An observation or disclosure of harm (by an adult or child) of actual harm or abuse to a child;
- A suspicion, suggestion or indication of actual or potential harm or abuse to a child;
- A breach of the LiteHaus International Code of Conduct, Child Protection Code of Conduct, Child Protection Policy, Workplace Harassment & Bullying Guidelines, or Prevention of Sexual Exploitation, Abuse & Harassment Policy;
- Child pornography or child abuse that is received or accessed through LiteHaus International’s digital equipment;
- Individuals are aware that an individual involved with LiteHaus International or a partner organisation has abused a child outside of work;
- A child unconnected to LiteHaus International programs approaches a LiteHaus International staff member, consultant, volunteer, or partner for help with an issue of abuse or exploitation; or
- Any inappropriate or unlawful conduct by LiteHaus International personnel.
Your complaint will be handled in accordance with our Complaints Handling Policy and Data Collection & Privacy Policy. Should you wish to remain anonymous, please do so.
You may direct a complaint to the Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) or the Chair of the Board of Directors, Dr Nathan Groenhout (incidentreporting@litehausinternational.org). You may also direct a compliant via the Complaints Portal below.
LiteHaus International will endeavour to respond to your complaint promptly.
TOKAUT LONG HEVI NA SAMTING NOGUT
LiteHaus International i givim bikpela tingting long mekim gutpela wok bilong mipela na mekim sevis bilong mipela i stap gutpela moa. Mipela i amamas long harim tingting na toktok bilong ol kastoma na komuniti.
Sapos yu wanpela man, meri, o wanpela organisasin i yusim sevis bilong mipela o i kisim sampela hevi long wok bilong mipela, yu gat rait long givim tingting o mekim complain. Mipela i tingting bikpela long tingting bilong yu na bai mipela i wok long stretim ol hevi hariap, stret, na gutpela pasin. Mipela bai holim pasin bilong confidentiality (holim tok hait), access (yu ken save long wok bilong mipela), equity (tingting bilong yu i wankain olsem ol arapela), na transparency (ol samting i mas klia olgeta taim).
Long wankain rot, LiteHaus International i wok long lukautim na promotim rait bilong ol pikinini na ol manmeri i no strong tumas, na stopim pasin nogut olsem sexual exploitation, harassment, na abuse. Ol wokman, kontrakta, konsaltan, na ol lain i wok wantaim mipela, ol i mas tokim LiteHaus International sapos ol i gat wanpela stretpela bilip olsem wanpela pikinini i bin kisim bagarap o i stap long riks bilong bagarap.
Ol samting i mas yu tokaut long en i olsem:
- Sapos yu lukim o harim (long wanpela bikman o pikinini) wanpela pasin nogut o abuse i kamap long wanpela pikinini;
- Sapos yu gat tingting, tok save, o mak bilong wanpela bagarap i bin kamap o inap kamap long wanpela pikinini;
- Sapos i gat wanpela man i brukim LiteHaus International Code of Conduct, Child Protection Code of Conduct, Child Protection Policy, Workplace Harassment & Bullying Guidelines, o Prevention of Sexual Exploitation, Abuse & Harassment Policy;
- Sapos i gat piksa o toktok nogut long ol pikinini (child pornography o abuse) i stap long ol digital equipment bilong LiteHaus International;
- Sapos yu save olsem wanpela man o meri i wok wantaim LiteHaus International o partner bilong mipela i bin mekim pasin nogut long wanpela pikinini long hap wok o autsait;
- Sapos wanpela pikinini i no bilong LiteHaus International i kam long wanpela wokman, konsaltan, volentia, o partner bilong LiteHaus International na askim help long wanpela abuse o exploitation;
- Na sapos i gat wanpela pasin o wok nogut i kam long ol wokman bilong LiteHaus International.
Ol complain bai mipela i lukautim na stretim long rot bilong Complaints Handling Policy na Data Collection & Privacy Policy bilong mipela. Sapos yu laik stap long tok hait na no kamapim nem bilong yu, yu inap mekim olsem.
Yu inap salim complain igo long Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) o Chairman bilong Board of Directors, Dr Nathan Groenhout (incidentreporting@litehausinternational.org). Yu tu inap salim complain long Complaints Portal bilong mipela daunbilo.
LiteHaus International bai traim strong long bekim complain bilong yu hariap.
TOKTOK LO HEVI MO RIPOTIM SAMTING NOGUD
LiteHaus International hemi commit lo mekem sevis blo mifala go moa gud an hem welkamim eni feedback from kastoma an community blo mifala.
Eni man, woman o organisation wea i stap yusim sevis blo mifala o hemi kasem impact from ol operation blo mifala, hemi garem raet fo mekem complain. Mifala tinghae lo tingting blo iufala an mifala bae lukaotem wei fo fixim eni issue kwiktaem, long stretfala, efficient, an respectim gud. Raet blo iufala lo confidentialiti, access, fair service an transparency bae mifala holim taem mifala deal witim complain.
Long sem wei, LiteHaus International hemi commit fo lukaot an promotim raet blo ol pikinini an ol pipol wea vulnerable, an stopem eni kaen sexual exploitation, harassment an abuse. Ol wokman, kontrakta, consultant an partner organisation blo mifala mas report lo LiteHaus International sapos olketa garem trust belief se eni pikinini kasem harm or stap lo risk blo harm.
Samfala issue an incident wea iufala mas report hem olsem:
- Sapos iufala lukim or harem eni samting wea show se wan pikinini hemi kasem harm or abuse from adult or nara pikinini;
- Sapos iufala tingse or garem suspect se wan pikinini hemi long danger blo kasem harm or abuse;
- Sapos eniwan brekem LiteHaus International Code of Conduct, Child Protection Code of Conduct, Child Protection Policy, Workplace Harassment & Bullying Guidelines, Prevention of Sexual Exploitation, Abuse & Harassment Policy;
- Sapos eni child pornography or child abuse material kasem tru digital equipment blo LiteHaus International;
- Sapos iufala savve wanfala man or woman wea waka lo LiteHaus International or partner blo mifala hemi mekem abuse lo wanfala pikinini aotsaed long waka;
- Sapos eni pikinini wea no garem connection lo LiteHaus International hem kam askem help from staff, consultant, volunteer or partner blo LiteHaus International for abuse or exploitation issue;
- Sapos eni waka or act blo eni wokman blo LiteHaus International hemi nogud or againstim loa.
Complains blo iufala bae mifala dealim follow lo Complaints Handling Policy an Data Collection & Privacy Policy blo mifala. Sapos iufala laek remain anonymous, hem oraet.
Iufala savve directim complain lo Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) or Chair blo Board of Directors, Dr Nathan Groenhout (incidentreporting@litehausinternational.org). Iufala savve tu sendem complain lo Complaints Portal daunbilo.
LiteHaus International bae traem best fo response lo complain blo iufala kwiktaem.
FAITIOGA & LIPOTIGA O MEA NA TUTUPU
LiteHaus International e faia ma le naunautaiga le faaleleia pea o le tautua o lo'o matou ofoina atu e ala i le taliaina o manatu faaalia mai tagata fa'atau ma lo matou nu'u.
Soo se tagata po'o se fa'alapotopotoga o lo'o fa'aaogaina a matou auaunaga po'o i latou o lo'o a'afia i a matou gaioiga, e i ai le aia tatau e fa'ailoa ai se faitioga. Matou te talisapaia ou manatu faaalia ma matou te tautino atu e fa'atino se fofo i mataupu i se taimi vave, i se auala tonu, lelei, ma le faaaloalo. O lou aia tatau i le fa'alilolilo, avanoa, tutusa, ma le manino o le a tausia i le faiga o le taulimaina o faitioga.
I le tulaga tutusa, e tautino LiteHaus International i le puipuiga ma le fa'alauteleina o aia tatau o tamaiti ma tagata vaivai fa'apea le taofia o faiga fa'aleaga tau feusuaiga, fa'alavelave, ma sauāga. O tagata faigaluega uma, konekarate, faufautua, ma fa'alapotopotoga pa’aga, e tatau ona logoina LiteHaus International pe afai e i ai se talitonuga mautinoa o se tamaitiiti ua afaina pe i ai i se tulaga lamatia.
O mataupu ma fa'alavelave e tatau ona lipotia e aofia ai:
- O se va'aiga pe o se fa'ailoa atu o se faiga sauā (e se tagata matua po'o se tamaitiiti) lea e a'afia ai se tamaitiiti;
- O se masalosaloga, fautuaga, po'o se fa'ailoilo o se ono tupu o se faiga sauā i se tamaitiiti;
- O se soliga o le LiteHaus International Code of Conduct, Child Protection Code of Conduct, Child Protection Policy, Workplace Harassment & Bullying Guidelines, po'o le Prevention of Sexual Exploitation, Abuse & Harassment Policy;
- Ponokalafi fa'atamaitiiti po'o faiga fa'aleaga i tamaiti o lo'o maua pe ulufale atu e ala i meafaigaluega fa'atekonolosi a LiteHaus International;
- So'o se tagata e iai se malamalamaaga e fa'apea o se tasi o lo'o a'afia i LiteHaus International po'o se fa'alapotopotoga pa’aga ua faia sauaga i se tamaitiiti i fafo atu o galuega;
- O se tamaitiiti e le'i feso'ota'i ma polokalame a LiteHaus International ae o lo'o saili fesoasoani mai se tagata faigaluega, faufautua, volenitia, po'o se pa’aga ona o se mataupu tau sauāga po'o fa'aleagaina;
- Po'o se soligatulafono pe le talafeagai e faia e se tagata faigaluega a LiteHaus International.
O lau faitioga o le a taulimaina e tusa ai ma la matou Complaints Handling Policy ma le Data Collection & Privacy Policy. Afai e te mana’o e tumau le fa’alilolilo, e mafai ona e faia fa’apena.
E mafai ona e fa'atulaga lau faitioga i le Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) po'o le Chair o le Board of Directors, Dr Nathan Groenhout (incidentreporting@litehausinternational.org). E mafai fo'i ona e lafo atu lau faitioga e ala i le Complaints Portal o lo'o i lalo.
LiteHaus International o le a taumafai malosi e tali vave atu i lau faitioga.
ការតវ៉ា និងការរាយការណ៍ហេតុការណ៍
LiteHaus International មានបំណងធ្វើឱ្យសេវាកម្មរបស់យើងប្រសើរឡើងជានិច្ច ដោយស្វាគមន៍មតិពីអតិថិជន និងសហគមន៍របស់យើង។
មនុស្សឬអង្គការណាមួយដែលប្រើសេវាកម្មរបស់យើង ឬត្រូវបានប៉ះពាល់ដោយសកម្មភាពរបស់យើង មានសិទ្ធិក្នុងការដាក់ពាក្យបណ្តឹង។ យើងតម្លៃការមតិរបស់អ្នក និងប្តេជ្ញាក្នុងការដោះស្រាយបញ្ហាដោយប្រញាប់លឿន ត្រឹមត្រូវ មានប្រសិទ្ធភាព និងដោយការគោរព។ សិទ្ធិរបស់អ្នកក្នុងការសម្ងំទុក, ការចូលប្រើ, ការមានសិទ្ធិស្មើ, និងភាពថ្លៃថ្នូរ នឹងត្រូវរក្សាទុកពេញលេញក្នុងដំណើរការដោះស្រាយបណ្តឹង។
ដូចគ្នានេះផងដែរ, LiteHaus International បានប្តេជ្ញាក្នុងការការពារ និងជំរុញសិទ្ធិរបស់កុមារ និងបុគ្គលដែលខ្សោយ ជាមួយនឹងការប្រឆាំងនឹងអំពើរំលោភបំពានផ្លូវភេទ, ការរំលោភបំពាន និងអំពើបាបផ្សេងៗ។ បុគ្គលិកទាំងអស់, អ្នកផ្តល់សេវាកម្ម, និងស្ថាប័នដៃគូ ត្រូវតែជម្រាបជូន LiteHaus International នៅពេលដែលពួកគេមានការសង្ស័យថាកុមារម្នាក់បានរងគ្រោះ ឬកំពុងប្រឈមនឹងហានិភ័យ។
បញ្ហា និងហេតុការណ៍ដែលត្រូវចង្អុលបង្ហាញរួមមាន៖
- ការមើលឃើញ ឬការបញ្ជាក់អំពីអំពើបាបលើកុមារ (ដោយមនុស្សពេញវ័យ ឬកុមារ);
- ការសង្ស័យ ឬសញ្ញានៃអំពើបាបជាក់ស្តែង ឬអំពើបាបអាចកើតមានលើកុមារ;
- ការរំលោភនូវ ក្រមសីលធម៌របស់ LiteHaus International, ក្រមសីលធម៌ការពារកុមារ, គោលនយោបាយការពារកុមារ, ឯកសារណែនាំអំពីការរំលោភនិងប៉ះទង្គិចនៅកន្លែងធ្វើការ, ឬគោលនយោបាយការពារការរំលោភបំពានផ្លូវភេទ;
- វត្ថុអាសអាភាសពាក់ព័ន្ធនឹងកុមារ ដែលត្រូវបានទទួល ឬប្រើប្រាស់តាមឧបករណ៍បច្ចេកវិទ្យារបស់ LiteHaus International;
- បុគ្គលណាម្នាក់បានដឹងថាមានបុគ្គលពាក់ព័ន្ធនឹង LiteHaus International ឬអង្គការដៃគូ ដែលបានប្រព្រឹត្តអំពើបាបលើកុមារ នៅខាងក្រៅកិច្ចការផ្លូវការរបស់ខ្លួន;
- កុមារម្នាក់ដែលមិនទាក់ទងនឹងកម្មវិធីរបស់ LiteHaus International បានស្វែងរកជំនួយពីបុគ្គលិក, អ្នកប្រឹក្សា, អ្នកស្ម័គ្រចិត្ត, ឬដៃគូ ដើម្បីសុំជំនួយអំពីបញ្ហាសំខាន់ៗ;
- ឬអំពើខុសច្បាប់ ឬមិនសមរម្យណាមួយដែលត្រូវបានប្រព្រឹត្តដោយបុគ្គលិករបស់ LiteHaus International។
ការប្តឹងរបស់អ្នកនឹងត្រូវដោះស្រាយតាមរយៈ គោលនយោបាយដោះស្រាយបណ្តឹង និង គោលនយោបាយទិន្នន័យ និងភាពឯកជន របស់យើង។ ប្រសិនបើអ្នកចង់ប្តឹងដោយមិនបញ្ជាក់អត្តសញ្ញាណ អ្នកអាចធ្វើបែបនេះបាន។
អ្នកអាចផ្ញើបណ្តឹងរបស់អ្នកទៅ Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) ឬ ប្រធានក្រុមប្រឹក្សាភិបាល Dr Nathan Groenhout (incidentreporting@litehausinternational.org)។ អ្នកក៏អាចដាក់បណ្តឹងតាមរយៈ Complaints Portal ខាងក្រោម។
LiteHaus International នឹងខិតខំឆ្លើយតបនឹងបណ្តឹងរបស់អ្នកដោយប្រញាប់។
REKLAMO AT PAG-UULAT NG INSIDENTE
Ang LiteHaus International ay may matibay na pangako sa patuloy na pagpapabuti ng aming serbisyo sa pamamagitan ng pagtanggap ng feedback mula sa aming mga kliyente at komunidad.
Ang sinumang indibidwal o organisasyong gumagamit ng aming mga serbisyo o apektado ng aming mga operasyon ay may karapatang magsampa ng reklamo. Pinahahalagahan namin ang inyong mga opinyon at nangangako kaming lutasin ang mga isyu nang mabilis, patas, mahusay, at may paggalang. Ang inyong mga karapatan sa pagiging kumpidensyal, access, patas na pagtrato, at transparency ay titiyakin sa buong proseso ng paghawak ng reklamo.
Sa parehong paraan, ang LiteHaus International ay nakatuon sa pangangalaga at pagtataguyod ng mga karapatan ng mga bata at mahihinang indibidwal, pati na rin sa pagpigil sa pang-aabusong sekswal, panliligalig, at iba pang pang-aabuso. Ang lahat ng kawani, kontratista, consultant, at katuwang na organisasyon ay kailangang ipaalam sa LiteHaus International kung mayroon silang makatwirang paniniwala na may batang nasaktan o nasa panganib ng pananakit.
- Kapag may nakasaksi o naghayag ng pang-aabuso (mula sa isang matanda o bata) na nagdulot ng aktwal na pananakit sa isang bata;
- Kapag may hinala, mungkahi, o indikasyon ng aktwal o potensyal na pananakit o pang-aabuso sa isang bata;
- Kapag may lumabag sa LiteHaus International Code of Conduct, Child Protection Code of Conduct, Child Protection Policy, Workplace Harassment & Bullying Guidelines, o Prevention of Sexual Exploitation, Abuse & Harassment Policy;
- Kapag may natanggap o na-access na child pornography o iba pang materyales ng pang-aabuso sa bata gamit ang mga digital na kagamitan ng LiteHaus International;
- Kapag may impormasyong ang isang indibidwal na nauugnay sa LiteHaus International o isang katuwang na organisasyon ay nang-abuso ng bata sa labas ng trabaho;
- Kapag may isang bata na walang kaugnayan sa mga programa ng LiteHaus International ay lumapit sa isang kawani, consultant, volunteer, o katuwang upang humingi ng tulong tungkol sa pang-aabuso o pananamantala;
- O kung may anumang hindi naaangkop o labag sa batas na pag-uugali mula sa sinumang tauhan ng LiteHaus International.
Pagsusumite ng Reklamo
Ang inyong reklamo ay hahawakan alinsunod sa aming Complaints Handling Policy at Data Collection & Privacy Policy. Kung nais ninyong manatiling hindi nagpapakilala, maaari kayong gawin ito.
Maaari kayong magpadala ng reklamo sa Chief Executive Officer, Jack Growden (jack.growden@litehausinternational.org) o sa Chair ng Board of Directors, Dr. Nathan Groenhout (incidentreporting@litehausinternational.org). Maaari rin kayong magsumite ng reklamo sa pamamagitan ng Complaints Portal sa ibaba.
Ang LiteHaus International ay magsisikap na tumugon sa inyong reklamo sa lalong madaling panahon.
LODGE A COMPLAINT / REPORT AN INCIDENT
